Privacy Policy

FairPoint Solutions, LLC ("FairPoint," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at fairpointllc.com (the "Site") or contact us in connection with our advisory, arbitration, mediation, or trustee services.

Please read this policy carefully. By using our Site or engaging our services, you acknowledge the practices described herein.

Section 01

Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily provide when you:

• Submit an inquiry or contact form on our Site;
• Request information about our advisory, ADR, or trustee services;
• Correspond with us by email, telephone, or other means;
• Enter into an engagement or service agreement with FairPoint.

This information may include your name, title, company affiliation, email address, telephone number, mailing address, and any other details you choose to share.

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and general geographic location;
• Browser type and version;
• Pages visited and time spent on each page;
• Referring URLs and exit pages;
• Device type and operating system.

This information is collected through standard web server logs and, where applicable, cookies or similar technologies.

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our services;
• To establish and manage client and engagement relationships;
• To communicate with you regarding ongoing matters, appointments, or proceedings;
• To fulfill our legal and professional obligations, including those arising from our roles as arbitrator, mediator, or bankruptcy trustee;
• To improve the functionality and content of our Site;
• To comply with applicable law, court orders, or regulatory requirements.

Section 03

Disclosure of Your Information

FairPoint does not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service Providers: We may engage trusted third-party vendors (e.g., website hosting, IT support) who process information on our behalf under confidentiality obligations consistent with this Policy.
• Professional and Legal Obligations: In our capacity as arbitrator, mediator, or Subchapter V trustee, we may be required to share information with courts, arbitral bodies (including FINRA, NAM, and New Era ADR), or parties to a proceeding in accordance with applicable procedural rules.
• Legal Compliance: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of FairPoint, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Section 04

Confidentiality of Client and Matter Information

Information shared with FairPoint in connection with a legal, arbitration, mediation, or advisory engagement is treated as confidential in accordance with applicable professional rules, engagement agreements, and any applicable confidentiality orders or arbitration rules. Nothing in this Policy supersedes or limits those obligations.

Section 05

Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance user experience and gather aggregate usage data. You may configure your browser to refuse cookies; however, certain features of the Site may not function properly as a result.

We do not use cookies to serve advertising or track you across third-party websites.

Section 06

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with our legal and professional obligations, and to resolve disputes. Information related to ADR proceedings and trustee matters may be retained in accordance with applicable rules and court requirements.

Section 07

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Section 08

Third-Party Links

Our Site may contain links to third-party websites, including those of arbitral bodies, courts, or professional organizations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Section 09

Children's Privacy

Our Site and services are directed to business and legal professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.

Section 10

Your Rights and Choices

Depending on your jurisdiction, you may have rights with respect to your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, subject to applicable legal and professional obligations;
• Opt out of certain communications.

To exercise any of these rights, please contact us at the address below.

Section 11

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. FairPoint does not sell personal information. To submit a rights request, please contact us using the information below.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated Policy will be posted on our Site with a revised effective date. We encourage you to review this Policy periodically.

Section 13

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at: